Returns & Refunds
At HARMONY COMMUNITY, your satisfaction means everything to us. If something isn’t right with your order, we’re here to help.
🛍️ Returns
We accept returns within 30 days of delivery. To be eligible for a return:
-
The item must be unused, unopened, and in its original packaging
-
Items must be returned with a receipt or proof of purchase
Non-returnable items include:
-
Perishable goods (e.g., opened food or treats)
-
Personalized or custom items
-
Sale or clearance items
-
Used grooming or hygiene products (for safety reasons)
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method
-
Refunds may take 5–10 business days to appear, depending on your bank or payment provider
🔁 Exchanges
Need a different size, flavor, or item? Contact us to arrange an exchange. Exchanges are subject to item availability and the same return conditions above.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
-
A defective product
-
An incorrect item sent
-
Damage during shipping
If that’s the case, we’ll cover return shipping and make it right as quickly as possible.